Vacation in Tulum FAQ
About the Company
Who is Vacation in Tulum?Vacation in Tulum is a luxury rentals platform based in Tulum, Quintana Roo that offers a range of high-end accommodations.
When is the full payment due?You will be prompted to pay your pending amount (50% of the total) plus a refundable deposit 15 days prior to arrival. This deposit is fully refunded 10 days after check-out and is subject to a damage inspection of the accommodation.
What do I have to do for booking?You will be asked to pay 50% of the total amount in order to confirm your reservation.
What is the cancellation policy?There are no cancellation charges as long as you notify the cancellation 7 days prior to your intended arrival day. Please make sure to cancel your reservation 7 days in advance; otherwise there will be no refund offered. Cancel up to 30 days before the start of your stay and get a full refund for any bookings longer than 28 nights. There is no refund offered for bookings canceled within 30 days of arrival day.
Where can I check in?Our guest relations manager will contact you by email a few days prior to arrival in order to arrange your check-in.
What time am I able to check in?You can check in any time from 4 pm to 9 pm (on request from 9 pm).
Is it possible to get an early check-in?Whenever possible, we do accommodate early check-in free of charge. Factors like same-day checkout and check-in may prevent this. Ask your Personal Concierge for more details.
When should I check out?Check-out is at 11 am on your day of departure. If you need to stay longer, you can request a late check-out at an additional charge, subject to availability. We can safely keep your belongings at our office during the day if needed.
What about a late check-out?Whenever possible, we allow late check-out for a small additional fee. Rules may vary by home.
Do you offer discounts for repeat customers?Yes. We love welcoming returning guests—just ask about loyalty discounts.
What is the minimum age to rent a property with Vacation in Tulum?Every property has a minimum age requirement listed on its page. Our minimum is either 25 or 30 years, depending on the property.
Do you offer private transfer from the airport?Airport transfer is not included in the rent but can be arranged by the Vacation in Tulum team.
What if we want to buy a property?We partner with prominent real estate developers on the Riviera Maya and would be delighted to make an introduction.
About Tulum
What is the weather like in Tulum?Tulum enjoys a tropical climate year-round, with distinct dry and wet seasons:
Dry Season (November to April)
- Temperatures: Daytime highs around 27°C to 29°C (81°F to 84°F).
- Rainfall: Low rainfall, particularly dry in November and March.
- Sunshine: Plenty of sunshine, 8–10 hours per day.
Wet Season (May to October)
- Temperatures: Daytime highs around 29°C to 33°C (84°F to 91°F).
- Rainfall: High rainfall, especially in September and October.
- Sunshine: Around 7–8 hours per day.
- Hurricanes: Season runs from June to November; peak risk in September and October.
- Bicycles: About $8–$10 per day; great for short distances and beach visits.
- Scooters/Motorbikes: Around $25–$30 per day; faster for cenotes and ruins.
- Taxis: Convenient for quick transport; short trips ~ $5, longer up to ~$15.
- Colectivos (shared vans): Affordable at ~$1–$3 per ride; good for nearby towns.
- Rental cars: ~$30–$50 per day; best flexibility for day trips.
- Walking: Free; excellent for exploring the town center.
- Public buses: ~$2–$5; best for longer trips to cities like Cancun or Playa del Carmen.
- ADO buses: Frequent service for longer distances such as Bacalar or Chichen Itza.
Yes. Stick to tourist areas, avoid walking alone at night, keep an eye on valuables, use official taxis and reputable rentals, drink bottled water, and be cautious during hurricane season.
Is it necessary to speak Spanish to visit Tulum?No. English is widely spoken in tourist areas. Most hotels, restaurants, and tour operators have English-speaking staff. Basic Spanish phrases can be helpful, and locals are generally accommodating.
What are the best areas to stay in Tulum?- Aldea Zama: Great for families and long-term stays; peaceful and close to town and beach.
- La Veleta: Trendy and modern; popular with digital nomads and young professionals.
- Tankah Bay: Ideal for couples seeking seclusion; private villas and quiet beaches.
- Soliman Bay: Excellent for families and groups; private retreats with coral reefs and snorkeling.
The Mexican Peso (MXN). U.S. dollars are widely accepted in tourist areas, but it’s good to carry pesos for smaller businesses, markets, and transportation.
Where do I get groceries in Tulum?- Chedraui: Large supermarket with a wide variety of items.
- Super Aki: Budget-friendly supermarket with essentials.
- AhorraMás: Local supermarket for basics and daily needs.
- Local Markets: For fresh fruits, vegetables, and local produce.
- Organic Stores: Options like Gypsea Market and The Real Coconut.
Cancun International Airport is approximately 120 km (75 miles) from Tulum; the drive takes around 1.5 to 2 hours depending on traffic. Tulum Airport (also referred to as Tulum National Park Airport) is much closer and is primarily for charter flights and private jets, not commercial flights.
Does Tulum have a tipping culture?Yes. In restaurants, tip 10–20% of the bill. For hotels, tip $1–2 USD per bag for bellhops and $2–5 USD per day for housekeeping. In taxis, round up or tip ~10%. For tour guides, 10–20% is appreciated.
Amenities and Services
Are pets allowed?We love animals and welcome them in most homes. Please read the rental description for specifics.
Do you offer any laundry service?The majority of our properties are equipped with washing and drying machines.
Can I request an airport pick-up?Absolutely. Send us your flight information and party size and we will arrange a private transfer. The driver will meet you at the airport and take you to your rental home for check-in.
Does Vacation in Tulum offer any additional services?Yes. We collaborate with experienced local providers for services such as private chefs, massages, horseback riding, and more. We also offer scooter and bicycle rentals.
Property Management
How does Vacation in Tulum work?First, connect with our Business Development specialist. They will arrange a meeting at your property (photos in advance are helpful), evaluate fit for our portfolio, and review your tailored management proposal. If you choose to work with us, you will sign a management agreement, verify permits and licenses, and provide access for an initial inspection so our operations team can prepare the home. When your home is guest-ready, we handle everything needed to start earning:
- Professional photos and sometimes video (drone recommended).
- Listing the property on major booking platforms.
- 360° marketing campaign (email, social media, search, ads, etc.).
- AI-driven dynamic pricing to maximize revenue.
- Reception and guest services.
- Professional cleaning and maintenance.
- Monthly wire transfer with your property income.
Our homeowners benefit from higher earnings as we capture around 20% in additional reservations directly through our marketed and positioned website.
- Top-rated property management company in Tulum with superhost status, managing 30+ properties.
- Own booking platform—over 60% of bookings come directly, reducing third-party commissions.
- Advanced revenue management powered by artificial intelligence to optimize nightly rates and length of stay, increasing revenue and reducing operational costs.
- Exceptional care for your property from a dedicated professional team focused on marketing and management.
- Enhanced damage protection: passport, refundable deposit, and credit card on file, plus civil liability insurance with coverage over €1,000,000.
You can cancel your agreement any time; you just need to honor reservations already booked at your home.
Can I use my property while it’s under management?Yes. It’s your home. We recommend not using it for more than two weeks from late November to late April due to peak season.
How much are property management fees?Our commission is 25% plus a marketing fee depending on property size. We’re highly effective and affordable because over 60% of bookings come directly through our website, saving on external platform commissions.
Is Vacation in Tulum on booking platforms like Airbnb or Booking.com?Yes. We advertise on major platforms to keep calendars full, while prioritizing direct reservations to avoid commissions. We are a significant client on Airbnb in Tulum and have dedicated support.
What in-house technology do you offer?- Electronic locks for full control of access.
- Noise monitoring to prevent parties and disturbances.
- Smart thermostats for air conditioning, saving at least 40% on electricity.
We provide homeowner account access with an always-updated calendar.
Do you have a person exclusively for landlords?Yes. Our team ensures monthly payments are sent promptly and is available for any questions you may have.
How do you use technology to price my home?We use an AI-based revenue management system that analyzes billions of data points to determine optimal nightly pricing. It maximizes performance by setting the best possible rates and encouraging longer stays, increasing revenue and reducing operational costs. Rates are tailored to market demand, weather, and local events.
How do you ensure a great guest experience?We’ve received over 1,000 online reviews on platforms like Google, Trustpilot, and Airbnb. We focus on authentic hospitality, high-end properties, and local expertise to create memorable stays. Positive experiences lead to repeat visitors and five-star reviews. After each stay, we encourage guests to review and promptly address any issues with guests and local teams.